Rubbish Removal Harringay Privacy Policy
This Privacy Policy explains how Rubbish Removal Harringay collects, uses, stores and protects personal data relating to our customers and prospective customers within the Harringay area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal data in a fair, transparent and secure way.
This Privacy Policy applies to all individuals who enquire about, use or have used rubbish removal, waste collection, clearance or related services provided by Rubbish Removal Harringay, whether you contact us by phone, email, our website, social media or in person.
Who we are and how to contact us
Rubbish Removal Harringay is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our main service communications or invoices.
Types of personal data we collect
We only collect personal data that we need in order to provide our services, run our business and meet our legal obligations. The types of personal data we may collect include:
Identification and contact information, such as your name, address, telephone number and email address.
Service and booking details, such as the property address where rubbish is to be collected, access instructions, type and volume of waste, preferred dates and times, and related notes to enable us to perform the service safely and effectively.
Customer communications, such as emails, messages, call notes and feedback that you provide when contacting us, requesting a quote, making a booking or raising a query or complaint.
Billing and payment information, such as invoice details, payment status and transaction references. We do not store full card details when payments are processed by a secure payment processor; we receive only limited information necessary for accounting and confirmation of payment.
Technical data, such as your IP address, device information and basic usage data where you access our website. This is used for security, troubleshooting and to improve our online services.
Marketing preferences, such as whether you have agreed to receive marketing communications from us and your preferred methods of contact.
How we collect your personal data
We collect personal data directly from you when you contact us, request a quote, make a booking, provide instructions on site, pay for our services or communicate with us in any way.
We may also collect information indirectly from third parties, for example where an existing customer or landlord books a service for another occupier, or where a business customer provides contact details for its staff in connection with a site clearance.
Where appropriate, we ask those providing data about other individuals to ensure that the individuals are made aware of this Privacy Policy.
Lawful basis for processing your data
We process personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract necessity: We process personal data to take steps at your request before entering into a contract, to provide you with quotes and to perform our rubbish removal services, including managing bookings, communicating with you and handling payments.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping appropriate records, preventing fraud, ensuring site and staff safety, and responding to your enquiries or complaints.
Legal obligations: We process certain personal data to comply with legal and regulatory requirements, including tax, accounting and waste disposal regulations and to respond to lawful requests from authorities where required.
Consent: In some cases we rely on your consent, for example for certain marketing communications that are not covered by legitimate interests. Where we rely on consent, you can withdraw it at any time by contacting us using our usual contact details or by using any unsubscribe option provided.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage rubbish removal and clearance services to you, including assessing your requirements, providing quotations, arranging site visits, carrying out collections and issuing invoices.
To communicate with you about your enquiry, booking or ongoing services, including confirmations, updates, reminders and follow-up messages.
To manage our relationship with you as a customer, including handling feedback, resolving complaints and administering any service changes or cancellations.
To maintain accurate records for business administration, financial reporting and tax and accounting purposes.
To improve and develop our services, including monitoring service quality, analysing common issues and training staff.
To send you marketing communications about our services, promotions or updates where we are permitted to do so by law and where you have not opted out.
To protect our business and customers, including verifying identity where appropriate, preventing misuse or fraudulent activity and supporting the safety of our teams during collections.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described above and where there is a lawful basis. These third parties act either as data processors on our behalf or as separate data controllers.
Examples of data processors and service providers we may use include:
Payment processors to securely handle card and electronic payments.
IT and hosting providers to support our website, email and data storage systems.
Customer management, scheduling or accounting software providers used to organise bookings, invoices and service records.
Marketing and communication service providers that help us send permitted service and marketing messages.
Where we use data processors, we ensure they are subject to written contracts requiring them to process personal data only on our instructions, to apply appropriate security measures and to comply with data protection law.
We may also share personal data with other data controllers where required by law or regulation, such as law enforcement, regulatory bodies or tax authorities, or where necessary to establish, exercise or defend legal claims.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, we keep core customer and transaction records for a period required by tax and accounting law, typically up to six years from the end of the relevant financial year. Operational records relating to bookings, service notes and correspondence may be retained for this period to support our records, handle any disputes and demonstrate compliance with our obligations.
Marketing contact details are kept until you opt out or until we consider that you are no longer actively engaged with our communications, at which point we will remove you from marketing lists or anonymise your data where possible.
When personal data is no longer required, we will securely delete it or anonymise it so that you can no longer be identified.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or damage. These measures include limiting access to personal data to staff and contractors who need it for their work, using secure systems and applying reasonable safeguards for electronic and physical records.
While we take reasonable steps to protect personal data, no system can be completely secure. You are responsible for keeping any personal devices and communication channels you use to contact us secure.
International transfers
Our core operations are based in the United Kingdom. If any of our service providers transfer or access personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protective measures required by data protection law.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. Your rights include:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: You may have the right to request the deletion of your personal data where there is no longer a lawful basis for us to keep it.
Right to restriction of processing: You may have the right to request that we limit the processing of your personal data in certain circumstances.
Right to data portability: You have the right, in some cases, to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller.
Right to object: You have the right to object to processing based on our legitimate interests and the right to object at any time to your data being used for direct marketing.
Rights in relation to automated decision making: You have rights relating to decisions based solely on automated processing, although we do not typically use automated decision making in our rubbish removal services.
To exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding. We aim to respond to all valid requests within one month.
You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we handle your personal data. However, we encourage you to contact us first so we can try to resolve your concerns.
Marketing communications
We may send you information about our services and relevant offers by email, phone or other contact details you have provided, where we are allowed to do so by law. You can ask us to stop sending marketing communications at any time by following any opt out instructions in the message or by contacting us directly. Service messages related to existing bookings or accounts are not considered marketing and you will continue to receive those where necessary.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. The most current version will apply to our processing of your personal data. Where appropriate, we will notify you of significant changes through our usual communication channels.
By using the services of Rubbish Removal Harringay in the Harringay area, you acknowledge that you have read and understood this Privacy Policy.
