Rubbish Removal Harringay Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Harringay provides rubbish removal and waste collection services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or organisation requesting or receiving the rubbish removal or waste collection service.
Company means Rubbish Removal Harringay, the provider of the services.
Services means any rubbish removal, waste collection, bulky waste removal, clearance, loading, transportation and related services supplied by the Company to the Customer.
Booking means a confirmed request for Services placed by the Customer and accepted by the Company, whether made by telephone, email, online form or other agreed method.
Waste means any items, materials or substances presented by the Customer for removal, including household waste, commercial waste, garden waste, construction and demolition waste, and bulky items, subject to the exclusions and regulations set out in these Terms and Conditions.
2. Scope of Services
The Company provides rubbish removal and waste collection services, including but not limited to domestic clearances, commercial clearances, garden waste removal, bulky item collection and general waste removal.
The exact scope of the Services for each Booking will be agreed between the Customer and the Company at the time of booking, based on the description of the items, estimated volume, access requirements and location provided by the Customer.
All Services are subject to applicable UK waste management legislation and guidance. The Company reserves the right to refuse to collect certain items or materials that are prohibited, hazardous, unsafe to handle, or not in line with the agreed Service.
3. Booking Process
3.1 The Customer may request a quotation and place a Booking by phone, email or online. Quotations are based on the information supplied by the Customer regarding the type and quantity of waste, access and location.
3.2 Any quotation provided by the Company is an estimate only and does not constitute a binding offer until it is confirmed and accepted by both parties. The Company reserves the right to amend the quotation if the information provided by the Customer is incomplete or inaccurate, or if the actual volume or nature of the waste differs from the description at the time of collection.
3.3 A Booking is only confirmed when the Company has accepted it and provided the Customer with a confirmation, which may be verbal, written or electronic. The Company may refuse a Booking at its discretion.
3.4 The Customer is responsible for ensuring that all details provided at the time of booking are accurate, including contact details, collection address, access instructions, and the nature and approximate volume of the waste.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that the Company and its staff have safe, reasonable and timely access to the collection address and to the waste to be removed at the agreed time.
4.2 The Customer must ensure that any necessary permissions or authorisations for access, parking, loading and waste removal have been obtained in advance, including any permits required for parking or disposal, where applicable.
4.3 If the Company is unable to carry out the Services fully or partly due to lack of access, unsafe conditions, incorrect information supplied, or failure by the Customer to obtain necessary permissions, the Company may charge a call-out fee or additional waiting time and may treat the Booking as cancelled by the Customer.
4.4 The Customer must ensure that waste to be collected is properly presented and accessible, and that any items not intended for removal are clearly separated.
5. Pricing and Payment Terms
5.1 Prices for Services are based on factors that may include type of waste, estimated or actual volume, weight, labour time, access difficulty and distance. The pricing structure will be communicated to the Customer at the time of booking or prior to service.
5.2 Unless otherwise agreed, all charges are exclusive of any applicable taxes or statutory charges that may be applied in accordance with UK law, which shall be payable by the Customer.
5.3 Payment is due in full upon completion of the Services, unless agreed otherwise in writing prior to the Booking. The Company may require a deposit or payment in advance to secure a Booking.
5.4 The Company accepts payment by methods notified to the Customer at the time of booking, which may include cash, card payment or bank transfer. The Company may refuse to release receipts or waste transfer notes until full payment has been received.
5.5 Where credit terms are agreed for business Customers, invoices must be paid in full by the due date stated. The Company reserves the right to charge interest and recovery costs on overdue amounts in line with applicable UK legislation.
6. Changes to Bookings
6.1 If the Customer wishes to change the date, time, scope or location of a Booking, the Customer must notify the Company as early as possible. The Company will make reasonable efforts to accommodate changes but cannot guarantee availability.
6.2 Any changes to a Booking may result in an amended quotation and additional charges, which will be communicated to and agreed with the Customer before the Services proceed.
7. Cancellations and Missed Appointments
7.1 The Customer may cancel a Booking by giving reasonable notice to the Company. The specific cancellation terms, including any applicable fees, will be communicated at the time of booking and may depend on the type and timing of the service.
7.2 The Company reserves the right to apply a cancellation fee if the Customer cancels with short notice, typically within 24 hours of the scheduled time, or fails to be present or provide access at the agreed time.
7.3 If the Company arrives at the collection address at the agreed time and is unable to carry out the Services due to the Customer not being available, lack of access, or other reasons beyond the Companys control, the Company may treat the Booking as cancelled and charge a call-out fee or the full service fee.
7.4 The Company may cancel or postpone a Booking due to circumstances beyond its reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness or changes in legal or regulatory requirements. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer a rescheduled appointment. The Company will not be liable for any consequential loss arising from such cancellation or postponement.
8. Waste Types and Regulations
8.1 The Company operates in accordance with relevant UK waste legislation and guidance. All waste collected is handled, transported and disposed of or recycled through appropriately licensed facilities, where required by law.
8.2 The Customer is responsible for accurately describing the nature of the waste at the time of booking and must not present for removal any items that are prohibited, hazardous or require specialist handling, unless specifically agreed in advance.
8.3 Prohibited or restricted items may include but are not limited to asbestos, certain chemicals, solvents, oils, gas bottles, medical or clinical waste, explosives, pressurised containers, and other materials defined as hazardous or controlled waste under UK law.
8.4 If hazardous, prohibited or undeclared waste is discovered at the time of collection, the Company may refuse to remove it, may adjust the price, or may cancel the Booking. Any additional costs incurred to manage or make safe such waste may be charged to the Customer.
8.5 The Customer agrees not to request the Company to handle or dispose of waste in any way that breaches UK waste regulations, local authority requirements or environmental law.
9. Title and Responsibility for Waste
9.1 Until collection is completed, the waste remains the property and responsibility of the Customer.
9.2 Once the Company has loaded the waste onto its vehicle, title and responsibility for the waste will normally pass to the Company or its authorised waste carrier, except in cases where the waste is later found to be hazardous, prohibited or not as described by the Customer. In such cases, responsibility may revert to the Customer as permitted by law and the Company may seek to recover any related costs.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company does not accept liability for any loss or damage that is not a reasonably foreseeable result of its breach of these Terms and Conditions or its negligence.
10.2 The Company will not be liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill or any indirect or consequential losses suffered by the Customer, whether arising in contract, tort or otherwise.
10.3 The Company will not be liable for any damage to property or premises where such damage arises from pre-existing defects, structural weaknesses, poor design, or where the Customer has not taken reasonable precautions to protect property prior to the Services being carried out.
10.4 The Customer is responsible for removing or securing any fragile, valuable or delicate items that might be at risk during the clearance or removal process. The Company will not accept liability for damage to such items unless expressly agreed in writing.
10.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
10.6 Subject to the above, the Companys total liability to the Customer in respect of any claim arising out of or in connection with the Services shall in all circumstances be limited to the total price paid or payable by the Customer for the specific Booking giving rise to the claim.
11. Customer Indemnity
The Customer agrees to indemnify and keep indemnified the Company against any claims, losses, damages, costs or expenses arising out of or in connection with any breach by the Customer of these Terms and Conditions, including but not limited to providing inaccurate information, presenting prohibited or hazardous waste, or failing to obtain necessary permissions for access or removal.
12. Delays and Force Majeure
The Company will use reasonable efforts to attend at the agreed time but cannot guarantee exact arrival times. Times given are estimates and may be affected by traffic, weather, roadworks or other circumstances beyond the Companys control.
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to severe weather, acts of God, accidents, strikes, lockouts, acts of government or regulatory bodies, public events or disruptions to transport networks.
13. Complaints
If the Customer has any concerns or complaints regarding the Services, the Customer should contact the Company as soon as reasonably practicable so that the Company can investigate and seek to resolve the issue.
The Customer should provide details of the Booking, the issue encountered and any supporting information. The Company will endeavour to respond within a reasonable time and, where appropriate, may offer a remedy or goodwill gesture at its discretion.
14. Data Protection and Privacy
The Company will collect and use personal information provided by the Customer for the purposes of managing Bookings, providing Services, processing payments and complying with legal obligations.
The Company will take reasonable steps to protect such information and will not sell or share it with third parties except where necessary to provide the Services, process payments, comply with legal requirements or where the Customer has given consent.
15. Variations to Terms and Services
The Company may update these Terms and Conditions from time to time to reflect changes in law, regulations, industry practice or its operations. The version in force at the time of the Customers Booking will apply to that Booking.
The Company may modify or discontinue certain Services or pricing structures at its discretion. Any such changes will not affect confirmed Bookings already accepted by the Company, unless required by law or regulation.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. Severability
If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms and Conditions.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of Booking and any specific terms agreed in writing between the Company and the Customer, constitute the entire agreement between the parties relating to the provision of the Services and supersede any prior discussions, correspondence, understandings or agreements between the parties.
By placing a Booking with Rubbish Removal Harringay, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
